POSITION OPENING
INFORMATION TECHNOLOGY (IT ) ASSOCIATE

The IT Associate will be responsible to documenting IT processes as well as providing administrative and helpdesk support. Specific responsibilities include:

• •Documenting all IT practices and developing, organizing and maintaining a manual of that knowledge. This staff member will be documenting all forms of business and mechanical processes for the IT department from “How to join our domain” to “How to change vlans on a virtual workstation”.
• Implementing a virtual repository in the form of a web-based knowledgebase or wiki. The repository will be composed of information meant for the public, staff, and IT and so accessible at various needed levels. The Associate will continuously update the repository as new information/systems are introduced and/or changed.
• Completing check requests and maintaining spreadsheets related to phone and other bills to code appropriately
• Ensuring that time sheets are completed and turned in on time

The Associate will be a member of the IT staff and so may be called upon to support the institution as helpdesk support in times of IT emergency or when other IT staff may become unavailable. We will provide training as needed. The Associate will report to the IT Director and work closely with all members of the IT department.

Requirements: The Associate will need to be a proficient writer, highly organized , self-motivated, and have some web-design experience as well as basic computer knowledge (i.e., familiarity with Microsoft and Mac GUIs and office products).

To apply please send resume, cover letter, references and salary requirements to: Liz Sharp, Human Resources Manager, The Public Theater, 425