The Public Theater is seeking an Individual Giving Manager who will report to the Director of Individual Giving and will assist in the development, implementation and management of an institution-wide stewardship program designed to foster and nurture long-term, meaningful relationships between The Public Theater and its donors.
The Individual Giving Manager will work to identify, cultivate, solicit and steward individual donors for The Public Theater with a focus on strategies to attract new mid-level prospects and enhance the current level of support. The position will also be responsible for supervising the Individual Giving Assistant.
The duties and responsibilities of the Individual Giving Manager include, but are not limited to the following:
Manages and oversees the administrative and daily operations of the stewardship program; including acknowledgment letters, thank you notes, mailings, email follow-up, communications, invitations, and playbill recognition
Provides thorough, accurate, and timely responses to all donor requests for information; demonstrates exemplary customer service in all exchanges;
Oversees the renewal process and list building, merging and mailing of letters. Responsible for creating a timeline for renewals and ensuring that the schedule is followed;
Maintain donor stewardship efforts after gifts received including outreach, relationship management, ensuring benefit fulfillment and an excellent donor experience;
Collaborate with the Director of Individual Giving on Young Partner Board activities and responsible for updating the Young Partner Facebook Page;
Liaise with the Call Center Manager and Call Center to ensure adherence to standards of customer service;
Collaborate with Donor Operations Team to set and monitor data standards in Tessitura;
Support higher level strategy for creating a robust donor pipeline for future fundraising goals;
Build and maintain relationships with donors/prospects via phone calls, ongoing written contact, personalized emails and events;
Develop systems with effective use of information technology, including databases and spreadsheets, necessary to track and streamline processes;
Collaborate with Director of Individual Giving to create a structured, systematic program for donor stewardship which will outlast changes in staff and assure perpetual and mutually beneficial relationships with donors;
Ability to perform complex administrative tasks with only general supervision;
Exceptional verbal and written communication skills to present and disseminate data to various audiences;
Requires advanced knowledge of computerized systems and operating environments i.e. Microsoft Office and specialized computer applications;
Experience with Tessitura is preferred.
Perform additional duties as required.
The ideal candidate must have 5+ years’ experience with proven analytical and strategic thinking capabilities. The ability to interact with staff at all levels, remaining proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.
Excellent written and verbal communication skills, strong decision-making ability and attention to detail are equally important. Must be exceedingly well organized and flexible. Strong knowledge of Word, Excel, and Outlook. Knowledge of theater and the arts in NYC a plus.
The Public is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. Applicants from populations underrepresented in the theater field are strongly encouraged to apply. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, familial status, sexual orientation, national origin, ability, age, or veteran status.
To apply, please send resume and cover letter to: firstname.lastname@example.org. Please include your name and reference the job title in the subject line.
No calls please.